I’ve had a lot of emails and private msgs lately asking me when will I be doing a pre-loved sale again. Well firstly not this month as I’m not around to mail stuff out. But the more important question is should I bother to do another pre-love sale?
Unlike my WuChaCha where it is an online store selling 1st hand goods where (admittedly rather small since it’s not a full time focus for both partners) there is profit made, selling clothes that I’ve worn here once or even twice is at a lost not a profit. The only reason I’m doing so is cause I need to clear up more wardrobe space and I know that I have way too many clothes that will never see the light of day so I would pick some to sell off cheaply to another gal who would love to wear them and enjoy the prettiness just like I had.
But recently in one of my pre-loved sales… (if you remember I had a blue ombre dress and a candy pink dress for sale), I had a case of lost mail. I stated in my post that normal post was included and registered mail will be an additional $2.25. All 3 buyers only paid me the price I asked so I sent them off on normal mail and as early as I could so that they could get their purchases faster! And they were all very efficient in payment so I mailed them off at taka post office on the same day at the same time. Before I packed those dresses… one of the girls who bought the blue dress told me that she wanted to wear the dress for a wedding and asked me how she should match the dress. Out of goodwill, I volunteered to match the dress and take a modeling shot and mail to her for her reference since I had some time on my hands.
Fast Forward 2 days later, and the gal who bought the blue dress reported that she had not received the dress. I assumed that it was just slow mail due to the national day holidays especially since I haven’t had lost mail in the longest time. I checked with the other 2 customers which promptly told me they had received their packages. After many days of msgs to and fro… her checking her mailbox and me checking mine for return mail. I called the post office as well to check for her missing mail. It was truly both emotionally distressing for both parties. She was upset cause she didn’t receive it while I felt stressed cause there really wasn’t anything else I could do to find the missing package especially when questions such as “so how?” was directed at me. Despite my busy schedule I took time to find another tunic dress (though an absolutely different one) to mail it to her. I did so cause I’ve been on the end of a missing mail before and I understand how upsetting it can be so I wanted to give her a little token to replace the missing one… whether or not they eventually found the missing dress.
In the end, she felt that it was my fault for not telling her to top up another $2.25 when I msged her the amount to pay for the dress even though it was stated on the post and that if she were in my shoes, she would do a full refund. So I gave her the full refund with no questions asked.
Now think about it… I sold a dress at a lost, included normal postage, took time to package it and mail it, answered messages everyday on the missing mail, called post office countless of time to try to track it. Sent out another tunic dress with yet another postage paid and refunded her the full amount.
So while it’s not her fault that the mail went missing I don’t know if it’s just worth all the hassle and emotional distress for some clothes that I’m selling off at a loss in the first place! It might just be better that I just ask friends that I know instead of opening up to the public. It’ll also save me more hassle if I donated them to the salvation army… and a good deed done! Instead of just goodwill.